C.C.O.S.

by Axiward Technologies

Support

Help for the system you control.

Included support lasts 90 days from purchase, with a target response within two business days. This target is not a service-level agreement.

Installation

Supported runtime setup, environment verification, and installer issues.

AI provider

Customer model configuration and provider-safe troubleshooting.

Channel connections

Connection status, required scopes, account identity, and provider prerequisites.

OAuth

Authorization setup, private client-file placement, callback boundaries, reconnect, and revocation guidance. Support will not request OAuth tokens or client secrets by email.

Publishing approval

Exact-operation authorization and expected-account protection. Support cannot approve or initiate publishing for the customer.

Recovery / resume

Durable execution status and safe continuation after interruption.

Downloads / packages

Package integrity, manifests, versions, and qualified update handling.

Troubleshooting

Reproducible documented product defects and secret-free diagnostics.

Security reporting

Report suspected vulnerabilities to security@axiward.com without credentials or unnecessary private data.

Coverage

Support includes installation and configuration assistance, troubleshooting documented C.C.O.S. functionality, and investigation of verified product defects. It excludes custom development, managed publishing, operating a customer's external account, provider fees, and performance or revenue guarantees unless separately agreed in writing.

Updates

The purchase includes 12 months of updates for the purchased major version. Future major versions, custom integrations, and third-party fees are not included.

Contact

Email support@axiward.com with the C.C.O.S. version, operating environment, safe reproduction steps, expected and observed behavior, and redacted error details. For privacy or deletion requests use privacy@axiward.com; for legal notices use legal@axiward.com. Never send passwords, access or refresh tokens, client secrets, encryption keys, private callback URLs, credential JSON, or unnecessary customer content by email.

Written business correspondence may also be sent to:

Axiward Technologies
3500 8th St. SW #1019
Altoona, IA 50009
United States