C.C.O.S.

Support

Help for the system you control.

Included support lasts 90 days from purchase, with a target response within two business days. This target is not a service-level agreement.

Owner/legal review required before deployment · Effective date: [OWNER TO SUPPLY]

Installation

Supported runtime setup, environment verification, and installer issues.

AI provider

Customer model configuration and provider-safe troubleshooting.

Channel connections

Connection status, required scopes, account identity, and provider prerequisites.

OAuth

Authorization setup, callback boundaries, reconnect, and revocation guidance.

Publishing approval

Exact-operation authorization and expected-account protection.

Recovery / resume

Durable execution status and safe continuation after interruption.

Downloads / packages

Package integrity, manifests, versions, and qualified update handling.

Troubleshooting

Reproducible documented product defects and secret-free diagnostics.

Security reporting

Report suspected vulnerabilities without including credentials or private data.

Coverage

Support includes installation and configuration assistance, troubleshooting documented C.C.O.S. functionality, and investigation of verified product defects. It excludes custom development, managed publishing, external account setup, provider fees, and performance or revenue guarantees unless separately agreed in writing.

Updates

The purchase includes 12 months of updates for the purchased major version. Future major versions, custom integrations, and third-party fees are not included.

Contact

Support: [PUBLIC SUPPORT EMAIL OR APPROVED SUPPORT URL TO BE SUPPLIED]. Include the product version, safe reproduction steps, and redacted error details. Never send tokens, secrets, private callback URLs, or customer content unless explicitly required through an approved secure channel.